Movo - Contact Us

Contact Us

We're here to help. Get in touch with us by using the form below or giving us a call at 800-354-1739. You can also send an email to support@movophoto.com

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Office address

Movo Photo
6330 San Vicente Boulevard, Suite 401
Los Angeles, CA 90048

Office hours

USA: Mon-Fri, 9am - 5pm (PST)
Closed on weekends and holidays.

FAQ

Q. What warranty do I have on your products?
A.  All of our products feature a standard 30-day return period and a 1-year manufacturers warranty against any defects. You may also register for an extended warranty.


Q. Where are you located?
A. We're based in Los Angeles, California


Q. Can I call you with a question?
A. Yes, welcome phone calls! You can reach us 1-800-354-1739, from 9 am to 5 pm, PST, Mon - Fri.


Q. Can I buy something in person at your office?
A. We're exclusively an online only retailer.  

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Shipping

Movo is happy to offer free standard shipping (3-5 business days) on all orders in the continental United States, as well as APO/FPO. Expedited shipping methods are available at checkout. Orders are processed and shipped from our warehouse in California, Monday - Friday, 8am - 5pm.

International Duties and Taxes
Please note that all orders placed on www.movophoto.com ship from the U.S.A. We ship via US Postal Service, or International UPS, depending on the weight, value, and destination of your merchandise.

Movo is not responsible for and can offer no specific advice on import fees, duty, Customs or taxes that you may be charged when your merchandise reaches you and urges you to consult your local government import office with any questions.

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Returns

Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately, we can’t offer you a refund or exchange. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. To complete your return, we require a receipt or proof of purchase.

There are certain situations where only partial refunds are granted:
-Items with obvious signs of use
-Any item not in its original condition, is damaged, or missing parts for reasons not due to our error
-Any item that is returned more than 30 days after delivery

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