FAQ

We're based in sunny Los Angeles, California, the creative capital of the world.

Our products are designed to ease your technical woes, not add to them. That's why all of our products feature a standard 30-day return period and a 1-year manufacturers warranty against any defects. Reach out to support@movophoto.com for help.

Read more about our warranty

Yes, we welcome phone calls! You can reach us 1-800-354-1739, from Monday - Friday 8am - 5pm PST.

No. We're exclusively an online retailer. You can buy Movo products on our website.

Orders are processed and shipped from our warehouse in California, Monday - Friday, 8am - 5pm.

International orders are shipped to our international hub in Pennsylvania. From there, the package is sent to your destination.

Read more about our shipping policy

We offer free standard shipping (3-5 business days) on all orders and free 2-day shipping on orders over $75 in the continental United States, as well as APO/FPO.

International shipping rates are calculated based on weight and location. You can view rates at checkout before placing your order.

Taxes are only charged for orders shipping to California.

We are not responsible for and can offer no specific advice on import fees, duty, Customs or taxes that you may be charged when your merchandise reaches you outside of the United States and urge you to consult your local government import office with any questions.

Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

To complete your return, we require a receipt or proof of purchase.

There are certain situations where only partial refunds are granted:
-Items with obvious signs of use
-Any item not in its original condition, is damaged or missing parts for reasons not due to our error
-Any item that is returned more than 30 days after delivery

Read more about our return policy

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at support@movophoto.com.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We are unable to guarantee that we will receive your returned item.

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment.

Yes! All microphones using a 3.5mm jack will work with the Apple 3.5mm to Lightning adapter.

Phones or iPads

1. Remove the case from your phone/iPad

2. Open the Voice Memos app

3. Connect the smartphone cable and lightning adapter to your phone/iPad.

4. Talk or tap on the mic capsule and observe if the sound waves move

5. Remove the lightning adapter from your phone/iPad and listen to the recording.

New Android Phones and Tablets

1. Remove the case from your phone/tablet

2. Open a voice recording app

3. Connect the smartphone cable and USB-C adapter to your phone/tablet.

4. Talk or tap on the mic capsule and observe if the sound waves move

5. Remove the USB-C adapter from your phone/tablet and listen to the recording.

One suggestion is adding a furry windscreen to your microphone to add additional noise diffusion. You can also try to configure the audio settings on the microphone or edit in post production.

Cameras and smartphones use different types of inputs. Cameras and recorders will use a TRS input, while smartphones and tablets will use TRRS. You will need to make sure that the microphone you purchase is compatible with the device you want to use. Many of our microphones exclusively use either a camera output cable or a smartphone cable, while others will include both. In cases where both are included, you will want to ensure that you are using the correct cable and that it is in the correct direction. (the smartphone cable should be labeled)

In some cases, the preset camera app on your phone may not be compatible with external microphones. In these cases we recommend you download a third party recording app that is compatible with external microphones, such as OpenCamera.

To address interference issues, turn the camera volume down to the lowest audible setting and rely only on the volume controls on the microphone. Sometimes the competing signal causes distortion.

There are a couple of things that can drop outs. First off, make sure that all the connections are completely secure. Also, make sure the batteries are charged. Obstruction and distance can cause this as well. Check to make sure there is no major obstruction between the transmitter and receiver, and that the distance between them isn't farther than recommended. Please note that any obstruction between the devices can shorten the effectiveness of transmission from a long distance.

It may also be possible that there is dropout due to the frequency being used by another nearby device. Try using the mic in a different location to see if the same issue occurs, or change the frequency channel (if available) to see if it makes any difference.

Many of our XLR lav mics, such as the LV4, LV6, and LV8 are not battery powered, but instead, get their power from the source they are plugged into. These mics require 48V of phantom power to function. Make sure you have phantom power turned on in the port you are plugged into, or the lav mic will not work.

1. Check if all cables are plugged into the right port.

• The lavalier mic should be plugged in the transmitter’s mic port, not the line in port.

2. Check if the headphone port is working by using the unit on a different device.

3. Check if the cable is properly connected to the device.

4. Connect headphones into the headphone port of the receiver and check if they will hear the audio from the transmitter if not, ask them to follow the steps below:

iPhones or iPads

1. Remove the case from your phone/iPad

2. Open the Voice Memos app

3. Connect the smartphone cable and lightning adapter to your phone/iPad.

4. Talk or tap on the mic capsule and observe if the sound waves move

5. Remove the lightning adapter from your phone/iPad and listen to the recording.

New Android Phones and Tablets

1. Remove the case from your phone/tablet

2. Open a voice recording app

3. Connect the smartphone cable and USB-C adapter to your phone/tablet.

4. Talk or tap on the mic capsule and observe if the sound waves move

5. Remove the USB-C adapter from your phone/tablet and listen to the recording.

5. If the customer is using a UHF system, check if the transmitter and receiver is using the same channel (ex. Transmitter A is on channel 20 Receiver should also be on channel 20)

If the above steps do not work, please email our customer support team for further troubleshooting and assistance.

Check if you have the right jack connected to your device. For cameras:

Make sure that you're using the TRS cable(cable with jacks that have 2 black bands on both ends)For iPhones:-Make sure that you're using the TRS to TRRS cable with your lightning adapter (cable with jacks that have 2 black bands on one end and 3 black bands on the other end)
-Ensure that you're using an apple certified cableFor Androids with headphone ports:-Make sure that you're using the TRS to TRRS cable (cable with jacks that have 2 black bands on one end and 3 black bands on the other end)
-Download the Open Camera app and set the mic as its audio input device
For Androids with USB-C ports:-Make sure that you're using the TRS to TRRS cable with your USB-C adapter(cable with jacks that have 2 black bands on one end and 3 black bands on the other end)
-Ensure that the adapter you're using can be used with external mics
-Download the Open Camera app and set the mic as its audio input device
-Make sure your device is able to provide plug-in power to an external microphone. Some cameras, such as the Canon Vixia HF R800, do not provide power and can only work with battery powered external mics.

Dropping audio sometimes can’t be avoided whenever using wireless microphones. To remedy this issue, you can recommend the following steps to the user:

• Check if the batteries are fully charged. Recommend replacing the batteries if the unit has run out of power.

• Observe when the audio drops out.

• If the audio drops out every time you move, check if all cables are connected properly.

• If the audio drops out every time you move to a particular location, check if there is a major obstruction between the transmitter and the receiver.

• If the audio drops only when in a specific location, check if there is any other wireless mic or wifi device that’s switched on.

• Make sure that the distance between the transmitter and receiver is not farther than recommended. Note that any obstruction between the devices can shorten the effectiveness of transmission from a long distance.

Static noise can sometimes be present when recording this can be caused by either a defective cable or mic port. You can copy the steps below to troubleshoot.

Mobile Devices:

Most of the time, customer’s are confused with the cable that they should use with their device and they end up using a TRS cable with their phone which causes the issue. You can copy the steps below to help with troubleshooting.

iPhones or iPads

1. Remove the case from your phone/iPad

2. Open the Voice Memos app

3. Connect the mic and lightning adapter to your phone/iPad.

4. Move the cable and observe if the sound waves move when the cable is touched or the jack is moved

• If the noise happens when the cable is moved, the cable might be defective and will have to be replaced but if the noise only happens when the jack is moved, it is possible that the port itself is defective in which case, proceed with step 5 to determine if it is the port that is causing the issue

5. Try using a different mic or if this isn’t possible, try using the mic with a different phone then go through steps 1 to 4

• If the noise stops, when the mic is used with a different device, the phone’s port might be defective but if the noise is still present, the mic must be returned for a replacement (if the mic is under warranty)

New Android Phones and Tablets

1. Remove the case from your phone/tablet

2. Open a voice recording app

3. Connect the mic and USB-C adapter to your phone/tablet.

4. Move the cable and observe if the sound waves move when the cable is touched or the jack is moved

• If the noise happens when the cable is moved, the cable might be defective and will have to be replaced but if the noise only happens when the jack is moved, it is possible that the port itself is defective in which case, proceed with step 5 to determine if it is the port that is causing the issue

5. Try using a different mic or if this isn’t possible, try using the mic with a different phone then go through steps 1 to 4

• If the noise stops, when the mic is used with a different device, the phone’s port might be defective but if the noise is still present, the mic must be returned for a replacement (if the mic is under warranty)

Older Smartphones with 3.5mm Headphone jack

1. Remove the case from your phone/tablet

2. Open a voice recording app

3. Connect the TRRS cable to your phone/device.

4. Move the cable and observe if the sound waves move when the cable is touched or the jack is moved

• If the noise happens when the cable is moved, the cable might be defective and will have to be replaced but if the noise only happens when the jack is moved, it is possible that the port itself is defective in which case, proceed with step 5 to determine if it is the port that is causing the issue

5. Try using a different mic or if this isn’t possible, try using the mic with a different phone then go through steps 1 to 4

• If the noise stops, when the mic is used with a different device, the phone’s port might be defective but if the noise is still present, the mic must be returned for a replacement (if the mic is under warranty)

Cameras and Other Devices

1. Move the cable and observe if the sound waves move when the cable is touched or the jack is moved

• If the noise happens when the cable is moved, the cable might be defective and will have to be replaced but if the noise only happens when the jack is moved, it is possible that the port itself is defective in which case, proceed with step 5 to determine if it is the port that is causing the issue

2. Try using a different mic or if this isn’t possible, try using the mic with a different phone then go through steps 1 to 4

• If the noise stops, when the mic is used with a different device, the phone’s port might be defective but if the noise is still present, the mic must be returned for a replacement (if the mic is under warranty)

Please check the following:

For Cameras:
-The switch must be set to On/Camera mode

For Smartphones/Mobile Devices
-Must be switched off/smartphone mode
-Make sure that you're using an apple certified adapter or for android devices, check if the adapter can be used with external mics

For Desktops and Laptops:
-The switch must be set to On/Camera mode
-Make sure that the jack is connected to the port with the mic icon

If the above steps do not work, please email our customer support team for further troubleshooting and assistance.