Refund policy

Returns and Refunds

Free returns within 30 days of delivery

You have 30 days from the day your order is delivered to return it, for any reason. No questions asked. There is no restocking fee, and sale items can be returned the same way as regular-priced items.

Returns from the United States are free: we email you a prepaid return shipping label to download and print.

How to start a return

1. Email support@movophoto.com with your order number and the item you want to return.
2. For US orders, we will reply with a prepaid return shipping label to download and print, plus instructions.
3. Pack the item securely, attach the label, and send it within 30 days of delivery. Keep your drop-off receipt or tracking number as proof that you sent it.

Items sent back without first requesting a return cannot be accepted.

Returns from outside the United States

International returns are accepted within 30 days of delivery. For change-of-mind returns, return shipping is paid by the customer, and the free prepaid label is for US returns only. If your item is faulty, damaged or not what you ordered, we cover the return cost wherever you are (see below). To start an international return, email support@movophoto.com with your order number. Returns go to:

Movo Photo
Attn: Returns
2651 E 12th Street, Unit 522
Los Angeles, CA 90023
United States

Refunds

We will email you once we have received your return. Your refund goes back to your original payment method within 10 business days after we receive it. Your bank or card company may take a few extra days to post it.

For change-of-mind returns, paid shipping upgrades are not refunded. Import duties, taxes and carrier fees charged by your country's customs or the carrier are not collected by Movo, so we cannot refund them; you may be able to reclaim them from the carrier or your customs authority.

If more than 10 business days have passed since we received your return and you have not seen the refund, please contact us at support@movophoto.com.

Damaged, defective or wrong items

Please inspect your order when it arrives. If an item is defective, damaged, or not what you ordered, contact us at support@movophoto.com so we can make it right. We pay the return shipping for these items, in every country, and refund or replace the item including the original shipping cost.

After the 30-day return window, defects are covered by the Movo warranty: 1-year limited warranty; 2 years with registration within 30 days of purchase. See https://www.movophoto.com/pages/warranty for details. The warranty is in addition to, and does not limit, any rights you have under the consumer laws of your country.

Exchanges

The fastest way to get a different item is to return the one you have and place a new order for the item you want.

Questions

For any question about returns, email support@movophoto.com.
Call our 24/7 toll-free help line at 800-354-1739. Our team is available Monday to Friday, 9 AM to 5 PM PT, and follows up on callback requests during business hours.